ServiceNow CIS – IT Service Management
ServiceNow Certified Implementation Specialist – IT Service Management Practice Exam
Rating : 0 – Duration : 120 questions
Lectures : 0 – Reviews : 0 – Salepage
Instructors : Catalin Popa
If you have decided to take on the ServiceNow CIS ‑ IT Service Management exam you should consider going through the course materials as it will significantly increase your chances to pass the exam.
This course is composed out of:
· 120 Multiple Choice Questions, Single Choice, True or False with detailed explanations for each answer.·
This course has been carefully designed so that it follows the real exam blueprint.
Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.
For each ITSM application, know the following:
Baseline Application Functionality
Basic and advanced features in baseline installation of the current release
Functionality and features added or changed in the current release
State model and default process flow
Basic and advanced operations performed by users and the system
Incident Management – 25%
Problem Management – 15%
Change and Release Management – 25%
Knowledge Management – 5%
Request Fulfillment – 25%
Configuration Management Database – 5%
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate.